Privacy Policy & Data Protection
Your trust is our cornerstone. Discover how AYURWED protects your personal details, order records, and digital privacy across our platform.
Last Updated: October 2026 • Compliant with Indian IT Act & SPDI Rules
1. Our Privacy Commitment
Highest Standards of Ethical Data Custodianship
At AYURWED (accessible from www.ayurwed.com), we respect the privacy of every individual who visits our marketplace, browses our doctor directory, enrolls in our academy, or uses our digital wellness resources.
We collect and process personal data strictly in accordance with applicable Indian information technology and personal data protection regulations. We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies.
2. Information We Collect
Customer, Doctor, and Educational Profile Data
When you purchase products on our store, we collect your name, email, mobile phone number, delivery address, and pin code necessary to fulfill courier dispatch and deliver your shipment.
For doctors subscribing to our directory, we collect clinical registration details (AYUSH/State Medical Council numbers), qualifications, clinic phone/email, and verification documents.
3. Payment Information & Security
PCI-DSS Compliant 256-bit Encrypted Gateways
All transactions on AYURWED are strictly prepaid and processed through industry-leading, RBI-approved payment aggregators (such as Razorpay).
4. How We Use Your Information
Purpose-Specific Data Utilization
- Order Delivery: Packing, invoicing, and dispatching products ordered through our e-commerce store via verified logistics partners.
- Directory Listing & Certification: Displaying verified doctor credentials on public directory profiles and issuing CAI Academy certificates.
- Customer Assistance: Responding to inquiries, order status tracking, and processing eligible damage exchanges.
- System Integrity: Preventing fraud, unauthorized access, and malicious platform abuse.
5. Information Sharing With Service Providers
Limited Third-Party Disclosures
We share your contact and shipping information only with reputable service providers necessary to operate our business:
- Logistics & Courier Partners: Name, delivery address, and phone number are provided to courier agencies solely to execute parcel delivery and SMS tracking updates.
- Payment Aggregators: Transaction identifiers and payment status to confirm receipt of funds.
- Legal & Regulatory Authorities: Only when legally compelled under court orders or statutory notices from government law enforcement agencies.
6. Cookies & Client Preferences
Theme Storage & Session Integrity
AYURWED utilizes essential cookies and local storage tokens to maintain your login session, shopping cart items, and UI visual preferences (such as remembering your selected light or dark theme mode). We do not use third-party tracking cookies to serve cross-site behavioral advertisements.
Contact Our Privacy & Grievance Desk
If you have any questions regarding your personal data, wish to update your records, or have privacy concerns, please contact us: